Terms of Service

xprns.io is operated by XPRNS LLC, a Minnesota limited liability company organized under Minnesota Statutes, Chapter 322C (file number 1658952100029). “We”, “us” and “XPRNS” mean that company. “You” means the business using the service.

This is a business-to-business agreement. The service is not offered to consumers, and it is not intended for personal use.

You send us an export from a system you already use — a point of sale, a booking system, a spreadsheet. We read it and return reports: a recap of a day's trading, a brief for an upcoming shift, a list of customers who appear to have stopped visiting, a digest across locations when your file names them, a map of which parts of your business share customers, and forecasts with stated confidence.

We do not connect to your systems. There is no integration, no credential of yours that we hold, and no access to any account of yours. The service operates on files you choose to send.

We are a reporting tool. We do not make decisions for you, contact your customers, take payments on your behalf, or hold your money.

You keep all rights in the data you send us. Nothing in these terms transfers ownership of it, and sending us a file grants us only the limited licence needed to produce and deliver your reports.

We do not sell your data, share it with other customers, or use it to build products for anyone else. Your file is not training material and it is not a dataset we pool.

Reports we produce for you are yours to use inside your business however you like.

Exports of customer records usually contain personal data — names, email addresses, phone numbers, purchase histories. You confirm that you have the right to hold that data and to have us process it on your behalf, and that doing so does not breach a privacy notice you have given your own customers or staff.

You are the controller of that data and we are your processor. We act on your instructions. We are not in a position to verify what you were permitted to collect, and we rely on this clause.

Do not send us data you do not need us to have. In particular, do not send payment card numbers, government identifiers, or health records: the service has no use for them and we will delete them unread if they arrive.

We use your file to produce your reports and for nothing else. We keep a working copy for up to 30 days after delivery so a report can be re-run or corrected, and then destroy it.

Where you have asked us to track history across several exports so that repeat-visit and lapsed-customer reporting works, we keep the resolved history for as long as you are a customer. Ask us to delete it at any time and we will, within 30 days.

When you stop using the service, tell us whether to return or destroy what we hold. If you tell us nothing, we destroy it.

Some outputs are forecasts and comparisons rather than records of fact. Every one of them is presented with the history it was computed from, the number of prior periods behind it, and a confidence band — and where the data will not support a claim, the report says so instead of producing a number.

Those outputs are estimates and you must not treat them as guarantees. Do not rely on them as financial, legal, tax, employment or medical advice. Decisions about staffing, ordering, credit and pricing remain yours, and you are responsible for them.

A report that names an individual customer as unlikely to return is a statistical signal about past visit intervals. It is not a judgement about that person, and it must not be used to deny anyone a service or a price they would otherwise get.

Many exports name the employee who handled each sale, so some reports can compare staff. Those comparisons reflect what the file records, which is not the same as how well somebody did their job — shift, section, station and luck all move the numbers.

If you use these reports in decisions about pay, discipline or employment, that use is yours alone and you are responsible for complying with employment law and any agreement covering your staff. We recommend against relying on them for that purpose.

Fees, billing frequency and scope are agreed with you in writing before any work begins. We do not charge a card on file and there is no automatic renewal you have not agreed to in that document.

Where our costing of your current admin time is part of that agreement, it is built from figures you supply. Figures we assumed rather than obtained from you are labelled as assumptions everywhere they appear, and are not a representation of your actual costs.

Each side will keep the other's non-public information confidential and use it only for this engagement. That covers your file, your reports and your trading figures on our side, and covers our methods and materials on yours.

This does not apply to information that is public, that was already known, or that we are legally required to disclose — and if we are compelled to disclose your data, we will tell you unless we are forbidden to.

You may not:

• send us data belonging to a business that has not asked you to;
• use a report to build a list for sale, or to target an individual in a way your own privacy notice does not permit;
• resell, sublicense or white-label the service without our written agreement;
• probe, scrape or disrupt the service, or attempt to reach data that is not yours.

We may suspend or end the service for use of this kind, and will say why.

The XPRNS name, the mark, the site, the software and the report formats are ours. Your reports are yours; the machinery that produces them is not. Nothing here grants a licence to copy or resell it.

The service is provided as is. We do not warrant that it will be uninterrupted or error-free, and we do not warrant that any forecast will prove correct.

We read the file you send. We cannot verify that it is complete or accurate, and a report can only be as good as its input — a missing column produces a report that says the column is missing, which is the intended behaviour rather than a fault.

To the fullest extent permitted by law, XPRNS LLC is not liable for indirect, incidental, special or consequential damages, including lost profits, lost business, or losses arising from a commercial decision made on the strength of a report.

Our total liability arising out of or relating to the service is limited to the fees you paid us in the twelve months before the claim. Some jurisdictions do not allow these limits, in which case they apply to the extent permitted.

You agree to indemnify XPRNS LLC against claims and costs arising from your breach of these terms, from your use of a report, or from your not having had the right to send us data you sent.

Either side may end the engagement on written notice, subject to any notice period in the fee agreement. Clauses 3, 5, 9, 11, 13 and 14 survive. On termination we follow clause 5 on what we hold.

These terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law rules. Disputes are to be brought in the state or federal courts located in Minnesota, and both sides consent to that jurisdiction.

We may update these terms. The effective date at the top of this page changes when we do, and we will tell you directly if a change is material to an engagement already under way.

XPRNS LLC
Inc Authority RA
7900 International Dr, Ste 300 PMB 1, Bloomington, MN 55425
support@xprns.io